Where do you deliver?
Our current delivery areas include:
Ajax, Ancaster, Aurora, Brampton, Burlington, Etobicoke, Georgetown, Halton Hills, Hamilton, King City, Markham, Milton, Mississauga, Newmarket, Nobleton, Oakville, Oshawa, Pickering, Scarborough, Stouffville, Thornhill, Toronto, Richmond Hill, Whitby, Woodbridge
Enter your postal code below to see if we deliver to you:
When do you deliver?
We deliver on Sunday and Wednesday evenings between 4pm and 10pm. We send a text message the day before your delivery with your 2-hour delivery window.
Do I need to be home for delivery?
It is ideal for someone to be available to receive your meals at delivery. If you, or someone else, is not around to receive your meals we follow the instructions you have provided on your order - to the best of our ability. Our cooler bags will keep your meals safe for about an hour - depending on the outside temperature. Our ice-packs will keep your meals safe for 4-6 hours. You will receive a text message upon completed delivery.
I live in an apartment/condominium... what do you do?
We like to come up to units so please provide all necessary information for us to do so: buzzer code and unit number. If you'd like us to leave your delivery with your concierge, please ensure they will accept food & inform you of the delivery. If you, or someone else, is not around to receive your meals we follow the instructions you have provided on your order - to the best of our ability.
How do the meals arrive?
We deliver in insulated cooler bags with eco-friendly, non-toxic ice packs.
Do I need to return the cooler bag & ice packs?
Yes, please! If you're home, please remove your meals from the cooler bag & return to our driver that evening. If you are not home, we will pick up your empty cooler bag at your next delivery. If you know you will not be home for delivery, please leave empty cooler bag(s) in a secure, visible place for our drivers to pick-up. If we are leaving your order with the concierge, please leave your empty cooler bag with the concierge. If cooler bags are outstanding, your order will be delivered in a recyclable brown paper bag. We sanitize all cooler bags & ice packs.
Can I request or change my delivery time?
Unfortunately, we cannot guarantee requests or change delivery times. We plan our delivery routes based on driving efficiency and geographic proximity.
Can I change my delivery address?
If your order has already been placed, please contact us to discuss your needs. We cannot guarantee address changes on active orders outside of 3km from the address routed. We will always do our very best but route our deliveries based on efficiency and changes affect our overall timing and thereby other customers.
I'm outside of your delivery area... what can I do?
We would be happy to deliver to a different address within our delivery area or you can contact us to discuss an alternate solution.