We deliver on Sunday and Wednesday* between 2pm and 10pm. We send a text message the day before with your estimated 2-hour delivery window.
*Cambridge, Guelph, Kitchener & Waterloo delivery is only available on Sundays at this time.
Please contact us by 10pm on the evening of delivery with any questions or concerns. We do everything possible to guarantee delivery times. Sometimes things develop that are out of our control such as weather, traffic and road closures. These delays are not the norm, and our drivers do everything to ensure prompt service, but may occasionally cause delays.
It is ideal for someone to be available to receive your meals at delivery. If you, or someone else, is not around to receive your meals we follow the instructions you have provided on your order - to the best of our ability. Our cooler bags and ice packs keep your meals safe but we recommend refrigerating your meals within an hour of completed delivery. You will receive a text message upon completed delivery.
We like to come up to units so please provide all necessary information for us to do so: buzzer code and unit number. If you'd like us to leave your delivery with your concierge, please ensure they will accept food and inform you of the delivery. If you, or someone else, is not around to receive your meals we follow the instructions you have provided on your order - to the best of our ability.
We deliver in insulated cooler bags with eco-friendly, non-toxic ice packs. Disposable bags are available by request. Disposable bags will also be used when there are outstanding cooler bags to be return. Please see the next question for additional details.
Yes, please! We will pick up your empty cooler bag(s) at your next delivery. If you know you will not be home for delivery, please leave empty cooler bag(s) in a secure, visible place for our drivers to pick-up. If we are leaving your order with the concierge, please leave your empty cooler bag with the concierge. If cooler bags are outstanding, your order will be delivered in a disposable bag. We sanitize all cooler bags and ice packs.
Unfortunately, we cannot guarantee requests or change delivery times. We plan our delivery routes based on driving efficiency and geographic proximity.
If your order has already been placed, please contact us to discuss your needs. Changing your address on your profile does not change your address on your placed order. We cannot guarantee address changes on active orders outside of 3km from the address routed. We will always do our very best, but route our deliveries based on efficiency and changes affect our overall timing, and thereby other customers.
We would be happy to deliver to a different address within our delivery area.