Frequently Asked Questions

Our current delivery areas include:

Ajax, Ancaster, Aurora, Bradford, Brampton, Burlington, Cambridge, Etobicoke, Georgetown, Guelph, Halton Hills, Hamilton, King City, Kitchener, Markham, Milton, Mississauga, Newmarket, Nobleton, Oakville, Oshawa, Pickering, Scarborough, Stouffville, Thornhill, Toronto, Richmond Hill, Waterloo, Whitby, and Woodbridge.

Enter your postal code here to see if we deliver to you.

We deliver on Sunday and Wednesday* between 2pm and 10pm. We send a text message the day before with your estimated 2-hour delivery window.

*Cambridge, Guelph, Kitchener & Waterloo delivery is only available on Sundays at this time.

Please contact us by 10pm on the evening of delivery with any questions or concerns.

We do everything possible to guarantee delivery times. Sometimes things develop that are out of our control such as weather, traffic and road closures. These delays are not the norm, and our drivers do everything to ensure prompt service, but may occasionally cause delays.

It is ideal for someone to be available to receive your meals at delivery. If you, or someone else, is not around to receive your meals we follow the instructions you have provided on your order - to the best of our ability. Our cooler bags and ice packs keep your meals safe but we recommend refrigerating your meals within an hour of completed delivery. You will receive a text message upon completed delivery.

We like to come up to units, so please provide all necessary information for us to do so: buzzer code and unit number. If you'd like us to leave your delivery with your concierge, please ensure they will accept food and inform you of the delivery. If you, or someone else, is not around to receive your meals we follow the instructions you have provided on your order – to the best of our ability.

We deliver in insulated cooler bags with eco-friendly, non-toxic ice packs. Disposable bags are available by request. Disposable bags will also be used when there are outstanding cooler bags to be returned. Please see the next question for additional details.

Yes, please! We will pick up your empty cooler bag(s) at your next delivery. If you know you will not be home for delivery, please leave empty cooler bag(s) in a secure, visible place for our drivers to pick-up. If we are leaving your order with the concierge, please leave your empty cooler bag with the concierge. If cooler bags are outstanding, your order will be delivered in a disposable bag. We sanitize all cooler bags and ice packs.

Unfortunately we cannot guarantee requests or change delivery times. We plan our delivery routes based on driving efficiency and geographic proximity.

If your order has already been placed, please contact us to discuss your needs. Changing your address on your profile does not change your address on your placed order. We cannot guarantee address changes on active orders outside of 3km from the address routed. We will always do our very best, but route our deliveries based on efficiency and changes affect our overall timing, and thereby other customers.

We would be happy to deliver to a different address within our delivery area.

Orders for the entire week (both Sunday & Wednesday delivery) must be placed by Fridays @ 10am. Our menus changeover to the following week at this time. Please refer to the top banner on our website for up-to-date information on when your order will be prepared and delivered. 

Our meals are intended to serve one person, but we have different meal options with varying sizes that may be suitable for sharing. Please go to the next question for portion sizes.

Our Regular meals are balanced with protein, carbohydrate and fat and are our most popular option. Each meal contains approx. 35g protein, 40g carbohydrate & 10-17g fat per meal (approx. 350-450 calories per meal).

Our Large meals are also balanced with protein, carbohydrate and fat and are our largest option. Each meal contains approx. 50g protein, 50g carbohydrate & 15-22g fat per meal (approx. 500-600 calories each per meal).

Our Low Carb meals are low in carbohydrates, high in protein, packed with vegetables and are suitable for a ketogenic diet. Each meal contains approx. 35-50g protein, 20g carbohydrate & 15-22g fat per meal (approx. 400-500 calories per meal).

Our Plant-Based meals are loaded with vegetarian ingredients and are suitable for a vegan diet. Each meal contains approx. 350-450 calories per meal.

Our Essentials meals are healthy & budget friendly. Each meal contains approx. 300-400 calories per meal and macronutrient content varies.

You can find the specific ingredient, calorie & macronutrient information on our order page here. Simply navigate to the item and click "More Info." We also provide a label on each meal container listing the ingredients, number of total calories and grams of protein, carbohydrate and fat. If you need some help calculating your caloric needs and macros, or just want a little extra advice, contact us.

It can be! You can subscribe to our meal plans every week. Subscription orders are renewed every Thursday morning. If you need to change or cancel your subscription, please do so prior to Thursday.

If it would make your life simpler if we placed an order for you each week, we are also more than happy to do so - just contact us to set it up.

Unfortunately we cannot change any components of a meal.

No problem, simply order your meals individually and check our ingredients. Our ingredients are listed on each menu item page so you can select which are your favourites and avoid items due to allergies, dietary restrictions or other food preferences.

Remember that all of our meals are gluten, dairy, soy & nut free. If you want to discuss your allergies, intolerances or dislikes further please contact us.

Yes you can! We have a 2-4 fish and 15 plant-based options every week.

Our macros are specifically formulated to serve you best. Unfortunately we do not provide custom meals at this time.

If you’d like to, sure! A splash of oil or vinegar with the greens would be a nice addition but the meals are perfect to consume as prepared. Of course everyone’s palette is different so if you’d like to add something we recommend checking ingredient labels (if you can’t pronounce it, toss it!) and opting for dressings/sauces without added sugar, preservatives and other faux ingredients.

We source our produce daily from the Food Terminal and focus on local items and suppliers. Our animal protein is hormone and antibiotic free and fish is sustainable and Ocean Wise. We always use real, fresh and quality ingredients and source local produce and items whenever possible however our meals are not fully organic at this time. We serve Canadian sourced beef, poultry, salmon and more.

All of our chicken is Halal, but our beef, turkey, and pork is not. Our meals are not Kosher.

Our chicken is always fully cooked through. Our steak is cooked medium-rare. Our fish is cooked medium. We cook this way to allow for re-heating and maximum enjoyment!

We cook with high quality oils: olive oil, coconut oil, avocado oil & sesame oil. We do not cook with canola oil or vegetable oil. *Our gluten-free bread & gluten-free breadcrumbs contain a minimal amount of non-GMO canola oil.

Our menu is free of refined sugar, with the exception of meals containing pork sausage (which has trace amounts of sugar) and snacks/desserts prepared with chocolate.

Our meals are generally considered to be low in sodium and added salt. Our Classic meals contain approximately 500-1000mg of sodium per meal. Our beef meals are generally on the higher end while our turkey and fish meals are generally on the lower end. You can filter our menu by our "Low Sodium" feature for more information.

Our Regular, Large, Low Carb & Plant-Based meals are packaged in individual kraft paper containers with recyclable lids.

Our Plant-Based salads are packaged in recyclable bowls.

Our Essentials meals are packaged in recyclable, or reusable, containers.

We deliver in our cooler bag with an eco-friendly, re-usable gel pack.

Please recycle the clear lid of our Regular, Large, Low Carb & Plant-Based meals & check your local municipality for recycling guidelines of the kraft paper bottom.

Please recycle our Plant-Based salad bowls (clear bowl).

Please recycle, or re-use, our Essentials meals containers (white bottom, clear lid).

Simply keep them in the refrigerator until you're ready to dig in!

We cook from scratch each week: meals are meant to be consumed within 3 days of their delivery; snacks within 5-7 days. We do not guarantee freshness following this time.

We recommend consuming all meals fresh, but some customers do freeze certain meals – like our casseroles, chili and muffins.

Our meal containers are microwave-safe except for our salad bowls, which do not require heating.

To heat in the microwave: simply open the lid, leave loose on container, or remove entirely, and heat for 2-3 minutes. Heating time will vary depending on the power of your appliance and personal preference.

We recommend re-heating on the stove-top: simply empty the meal contents into a pan on medium heat and mix for a few minutes until heated through.

Remember to remove any plastic containers with sauces or dressings when re-heating. These containers are not microwave safe.